Nice breakdown. My only concern having done Salesforce automations for a long time is that “oh yes this a very straightforward simple process” often turns out to have many edge cases and subtle complexities. Then the boss mandates it gets automated anyhow, and employees complain the automations don’t work since they often have to “fix” the outputs or learn to work with the automation to get the right result. I’ve been recently working in testing and implementing agentic workflows in those cases to handle all the edge cases and nuances. But on the surface, those tasks look like “workflows”. Just a thought.
Good point! In industry settings (especially in legacy enterprises), it's often hard to judge the complexity of an automation beforehand. I think it's important not to overcommit to a technology and to establish feedback loops as early as possible.
It is happening. I did help build several agents in pas year, now the startups are moving to full agentic ecosystems, several agents working together on jobs to be done:) question is: Will you work for AI or will the AI work for You? Next 3 years will decide https://www.kwisatzh.com/p/architects-vs-workers-will-you-work
Nice breakdown. My only concern having done Salesforce automations for a long time is that “oh yes this a very straightforward simple process” often turns out to have many edge cases and subtle complexities. Then the boss mandates it gets automated anyhow, and employees complain the automations don’t work since they often have to “fix” the outputs or learn to work with the automation to get the right result. I’ve been recently working in testing and implementing agentic workflows in those cases to handle all the edge cases and nuances. But on the surface, those tasks look like “workflows”. Just a thought.
Good point! In industry settings (especially in legacy enterprises), it's often hard to judge the complexity of an automation beforehand. I think it's important not to overcommit to a technology and to establish feedback loops as early as possible.
Neat!
It is happening. I did help build several agents in pas year, now the startups are moving to full agentic ecosystems, several agents working together on jobs to be done:) question is: Will you work for AI or will the AI work for You? Next 3 years will decide https://www.kwisatzh.com/p/architects-vs-workers-will-you-work
Only 🆓